Shipping & Delivery
Our average shipping time is 1-5 business days depending on the order's destination.
Public Holidays/New Releases/Drop Days/Restocks are all subject to potential processing delays due to large quantities of orders which would be prepared within 5-10 days. Although it is rare, slight delays may also occur due to customs inspections.
Any product(s) that is mentioned it is for 'Preorder', will take 2-6 weeks on the production side before it can be shipped.
Please feel free to contact us if you have any further questions or concerns.
North America: 1-10 Business Days
Europe & Oceania: 3-16 Business Days
If you've qualified for FREE SHIPPING, please note. It is a default shipping method that is 5-10 business days within North America and 3-16 days to anywhere else in the world. All free shipping orders will come with tracking.
(Please note, you are only able to use one discount code per order.)
How do I get my tracking number?
Once your order is fulfilled, your tracking number will be emailed to you.
If you have provided us with your phone number, your tracking code will also be sent via SMS. And lastly if you're a member of our FB Messenger list your tracking code will also be sent via FB Direct Message.
Please allow up to 1-4 business days for your order to be updated on the tracking link.
Which items receive tracking?
Small items such as face masks, stickers, and pins that are ordered separately may not receive a tracking code.
Lost and Stolen Packages
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming with your shipping address was correct. It would also be good to double check your local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but the customer thinks they haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.
Envelope shipping does not include tracking so please make sure to input the correct address.
Incorrect Address Inputted
If the customer has inputted the incorrect address we can't replace lost packages. Please make sure your address is correct including your apartment room number.
CUSTOMS & IMPORT TAXES/DUTIES
All import duties/fees vary depending on your country's bylaws and where you receive your package. We are required by law to provide an invoice of all the items you have purchased. We are not responsible for any customs charges/taxes/duties that you may have to pay.