Exchange & Returns


We do NOT accept exchanges and returns for face masks, stickers, and prints.

All sales are final.
So please double check you have selected the correct size, there are size charts in our FAQ section to help. Also make sure your shipping address has been filled in correctly. 


We offer size exchanges for our clothing. Product must be unwashed and unworn.  MDRN Otaku reserves all rights to refuse exchange if the product shows signs of visible wear/damage.
If the mistake is from our end, then we will exchange free or cost. But if it’s from the customer side, we will charge for shipping cost. 
STEP 1 - Please email us at
Please include your order number, which product you bought and the size you would like to exchange for.

STEP 2 - Send your apparel back with a return address which will be given through email.
(PLEASE NOTE. You are responsible for all shipping costs/duties if it’s not our fault)

STEP 3 - After we receive the product and it passes inspection.
You will then be issued your apparel in your correct size, a replacement, or a refund. 

I just placed an order can I cancel or make changes to it?

We will be able to cancel or change an order only if our shipping team hasn't packed your item. Please make sure to email us as soon as possible with your order details if you'd like to make changes to it.  



If the product you purchased is damaged, please contact us within 10 days of receiving your package at (Include your full name, phone number, order number, and an image of the damage) to receive a full refund or replacement.